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Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS
CAREFULLY BEFORE USING THIS SITE.

By using this site, you agree to these Terms and Conditions.

We reserve the right to change, suspend or discontinue any aspect of this website at any time, including the availability of any feature, database, or content, and we may also impose limits on certain features and services.

Prices are subject to change and will frequently change without notice.

Random parts & accessories will be "Featured" on the front page of our site. Featured item prices are discounted usually for one or two days. Featured sale prices are not retroactive for previous orders at pre-sale prices. To catch an item on sale you must keep an eye on the site. Featured items will appear and disappear without notice.

All returns are assessed a 20% restock/return/processing fee. We do not accept returns past 30 calendar days from the date on your invoice.

Order Corrections must take place within 30 calendar days from date of shipment. If we made an error with your order you have 30 days to request a correction. Order corrections past 30 calendar days from date of shipment are at your expense.

Single items that are sold in kit form are not eligible for return. An example of a "kit" is our Coolant Hose Kit.

Electrical and some other items are not returnable under any circumstance.

Workshop Manuals are a "Print-on-Demand" item from Audi, ship direct from Audi, and are not returnable.

You may return uninstalled products in new, resalable condition with original packaging for credit excluding shipping and restocking charges up to 30 days from date of invoice. If paid by credit card, your card will be credited. If paid by PayPal, store credit will be issued.  Store Credit Expires 90 Days From Date of Issue.  All returns are subject to a 20% processing fee. We will be the sole judge of "resalable".

Gift Certificates expire 365 days after issue.

If your item(s) arrive damaged please notify the delivery company immediately, then notify us. We accept no claims of damage after 48 hours of delivery. If your item(s) arrive damaged do not attempt repair or installation. Attempting repair or installation of a part that arrives damaged voids your damage claim. Any claims of damaged merchandise showing signs of attempted repairs will be denied. Make sure to package the products carefully to avoid damage and purchase insurance for your return.

All returns must include copy of Audi of Alexandria parts receipt. Do not send your original as it is your proof of purchase and for warranty purposes. We are not responsible for your original receipt if included with return. Returned items showing signs of installation and all other improper returns will not be refunded.

Not all of the items listed on our site are available immediately, so selecting One-Day or Two-Day Shipping does not necessarily mean your order will arrive in one or two days. We will inform you of any delays in shipping and offer you the opportunity to modify your shipping method.

IMPORTANT:
If you supply an incorrect or incomplete address, UPS will return your shipment to our facility. Then UPS assesses a $15.00 Undeliverable Address Fee (subject to change by UPS), then charges us to have the package returned to us. If you paid by credit card, your order will be refunded less these fees. We will not turn the package around and re-ship it. You will have to place the order again to receive your items.

If you are an international customer, please note that you may be assessed customs duties, taxes, brokerage fees and/or other charges. It is your responsibility to know what, if any of these charges may be assessed for importing your parts purchase.

Warranty:
"Audi of Alexandria hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, and Audi of Alexandria neither assumes nor authorizes any other person to assume for it any liability in connection with any sale.

All non-factory items sold may be warranted through the manufacturer of that item. Audi of Alexandria offers no warranty on these items.

Audi factory parts and accessories carry a 12 month 12,000 mileage warranty. You must provide copy of your original receipt, VIN number and mileage when needing warranty assistance. Labor and shipping your part back to us is not included in warranty coverage. We pay for shipping your replacement via UPS ground only. Any other mode of transportation is at your expense.

There are no refunds/credits for warranty related parts issues. Audi replaces the part only. Feel free to call or email if you have a warranty question relating to Audi factory parts and accessories.

Audi factory parts and accessories sold outside the US or for a vehicle that they were not intended for are not covered by any warranty.